Placing an Order:
At the time an order is placed, your credit card is immediately authorized for the full amount of your purchase. Your order submission permits us to authorize your credit card as we begin work immediately on your order. This authorization will appear on your bank or credit card statement as a pending transaction. Any changes to your order that affect the amount of your purchase will result in a new authorization for the revised amount. The payment transaction is completed and processed once your order leaves our facility.

Canceling a blank order:
We process all of our blank stock orders as quickly as possible. For this reason, we are not able to change or cancel any blank stock orders.

Canceling a printed order:
If you would like to cancel a printed order (if the order qualifies for cancellation) and a proof is involved with your order, a $15.00 service fee will be retained for the proof that was provided. Orders cannot be cancelled if the order is approved and printed. Once you approve your proof, your order is sent directly to our printing department. Changes and cancellations cannot be made once your order is approved.

Exchanging a blank product:
Once a blank stock order has been placed, it cannot be changed. If you receive the blank product and decide you would like something different, please contact us for instructions on sending it back and we will be happy to replace it.

Exchanging a printed product:
If you would like to change to a different card design and your proof has not yet been approved, please contact our customer service department.

RETURN POLICY

Returning a blank order:
Blank stock returns may be sent back to our facility within 30 days after purchase. Unlike other websites, we do not have a restocking fee! You will receive a refund to your credit card for the merchandise cost (shipping fees will not be refunded).

If you would like to return blank stock items, please call 877.419-2742 or e-mail customerservice@sweetpaperlane.com to obtain return instructions. We require that all returns be shipped to our facility. If a return is shipped to the manufacturer's facility, no refund will be provided.

Returning a printed order:
We are not able to accept returns for custom printed orders. We encourage you to check your order summary and proof thoroughly before confirming your order as any errors in text at that point would be up to you to detect. Proofs are provided with each printed order for review and final approval before printing. By approving your order, you are agreeing that the proof is ready to print. Once the proof is approved and the order is printed, the client is responsible for any additional charges for reproduction. Sweet Paper Lane will not print your order until you submit an approval by replying to your PROOF email.

Problems with your orders:
If any order contains an error or misprint caused by us, we will happily reprint the items at no cost to you. Please contact our Customer Service department within 3 business days after receiving your order, so we may correct the error. Orders that need to be reprinted will be given first priority attention and will not result in additional cost to the customer. Please DO NOT DISCARD the original order, as we may issue a UPS call tag to retrieve the inaccurate order.If the order has been printed and the mistake is a customer proofing error (date change, wrong phone number, spelling, grammar, etc.), special considerations are made, and we offer up to a 40% discount on the printing and paper (standard shipping charges will apply).